Michael Robertson Jr.

 

TECHNICAL SUMMARY

·         Over 18 years plus experience in Telecommunications IT/Field

·         Senior Systems Analyst, Systems Tester, Resource Manager

·         End User Support experienced with expertise in problem solving, administration and support.

·         Cell Phone Tower Construction, Troubleshooting issues of RFS equipment including:AS400 Administrator.

·         MVS,VSM,VM CICS

·         Languages: C/C++, PHP, Shell Scripting

·         Network, performance and security monitoring

·         Data General, Solaris, Oracle

·         AS400, Client Access, UNIX, Citrix Metaframe

·         Maintenance and version upgrades to Oracle and Maestro GUI interface systems

·         Wrote and process test case in QA environment before going live in production

·         Head trainer for all system analysts in Latin America (i.e. Puerto Rico, Venezuela, Brazil, DR)

·         HP Service Center, SQL, Toad, Cisco Routers,

·         Quick Books, Microsoft Office Professional, Office 360

 

 

PROFESSIONAL EXPERIENCE:

Texcom Construction, LLC. - Mesquite, TX                                                                                     11/2012 - Present

Senior Infrastructure Administrator / Accounts Receivable Manager   -    Headquarters Office in Dallas Market

Ø      Set-up of all New Employee’s with Software Microsoft Office, Streets and Trips, Adobe, Anritzu built Laptops for Field Techs

Ø      Project Manager/Dispatcher for Field Crew Workers 10-15 Members

Ø      Foreman in the field responsible for all Documents JSA,JCN

Ø      Security for the Building Cameras, Door Codes, Gate Access, Parking Lot Lighting

Ø      Daily Processing of Billing for all Markets Dallas and Baltimore area

Ø      Maintaining operational logs Daily Reports Created Tracking Reconcile Reports for CEO,& COO

Ø      Review and make recommendations for improvements to the Systems Assurance

Ø      System Testing for Software for End Users Creation of Forms and Spreadsheets using Google Docs

Ø      Point of Contact for Customer (Ericsson, Sprint, X-Cell, Crown Lighting, AT&T) Billing Accounts Receivables

 

Amdocs Inc. - Richardson, TX                                                                                     01/2001 - 07/2012

Senior System Analyst   -    International Support Center for Latin America

Ø      Knowledge Transfer & Training of Employees for Claro-Codetel Santo Domingo  DR from 5/07 – 9/07

Ø      Knowledge Transfer & Training of Employees for Movilnet- Caracas Venezuela

Ø      From 08/09 – 10/09

Ø      Knowledge Transfer & Training of Employees from Claro- San Juan Puerto Rico

Ø      From 11/09 -06/10

Ø      Claro Puerto Rico Operations Monitor Billing Batch processing to ensure         successful execution.

Ø      Utilize Amdocs software to run Bill processing. Also use Maestro Gui Citrix Metaframe

Ø      Create Shell scripts (other Analyst use as tools)

Ø      Monitoring disk utilization and other performance indicators

Ø      Maintaining operational logs Daily Reports

Ø      Review and make recommendations for improvements to the Systems Assurance

Ø      Infra Support ( Builds, CRM, Tuxedo Online, FTP, MAF & MPS file)

Ø      System Testing for Software for Venezuela Client Movilnet

 

Real-time Staffing - Richardson, TX                    11/1999 - 11/2000 SBC Global - Resource Manager               

Ø         Transmitting of AMA files from Lucent Switches

Ø         Polling of AMA files from GTE switches

Ø         Processing of MAF/MPS files

Ø         Troubleshooting issues that would affect system production time

Ø         Shell Scripting

Ø         Involved in the Y2k Conversion

 

Real-time Staffing - Richardson, TX              02/1999-08/1999

Optel Communications     -   AS400 Administrator                               

Ø         Maintain Security for the Corporate Office for Cable Television Company

Ø         Adding and Deleting of User profiles on production box

Ø         Ran jobs for user in Finance office.

Ø         Resolved all issue dealing with Client Access for AS400

Ø         Install and documented the use of Client Access for all user nationwide

Ø         Member of the Y2K Conversion Team

Ø         Implemented Fast Fax Pro on all user PC in Headquarters

Ø         Help with any LAN/WAN issues or Oracle problems

Ø         Implemented Lotus Notes throughout the Company

Ø         Install the Dominoes Server and Firewall for Lotus Notes w/assistants from Sr.    

    Lotus Notes Admin

 

Baylor Information Services - Dallas, TX                                                                                                                                                                                      01/1998-01/1999

Senior System Operator / Shift Supervisor  

  

Ø       Maintain 27 in-house system ie:VSE,VM,CICS,AS400,BCON,CISCO ROUTERS

Ø       Printed jobs daily also printed Accounts Payable for all Baylor Hospitals.

Ø       Printed Payroll for all Baylor Employees

Ø       Backup Supervisor for 2nd shift on weekends

Ø       Maintain the tape library

 

IBM - Dallas, TX                                                                                                                                                                                                                                                            01/1996-01/1998

Software Support Specialist

Ø         Received calls on various issues and help solved problems for IBM customers with Laptops, PC'S and Mainframes

Ø         Help with other groups hardware support

Ø         Send Text messages to CE in the field

Ø         Handle special account Carrier Building System Services

Ø         Attended the AS400 class in Rochester Minn.

Ø         Various achievement awards for service ( Team, Quality Service)

 

EDUCATION:

IBM AS400 Training Program - Rochester, Minnesota

In Depth program that train End-user / Cum Tape ordering and protocol for operating the AS400 system.

 

 

 

                                                             References furnished upon request

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Michael Robertson               214-316-9641